terms and policies

Return Policy

Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 5 business days of delivery date. PERSONALIZED items cannot be returned or exchanged. Any defective or damaged merchandise that is returned for inspection must be properly packaged, We will not be responsible for any further damages due to improper return packaging. Please call 785-286-1723 for Return Authorization. Shipping charges incurred by customer for returns will be credited upon inspection and approval of the return. We will pay to ship replacements via UPS ground service only. Please place your gift and candle orders at least 3 weeks prior to your event date. This will help to alleviate rush-shipping charges.

Phone Orders/Hours of Operation:  

Our home office is open for business and new phone/fax orders Monday -  Friday, 7:30am to 4:00pm PST.  If our office is closed, you can leave a recorded message for immediate handling on the next working day.  Please leave your company name, your name, phone number and reason for call on all messages.  Fax orders/inquiries can be sent to 785-286-1723 any time.

Privacy/Use of Information: 

We value your privacy just as we value our own.  We will never sell or provide your private information to any other entity, except as necessary in the process of fulfilling your order with us.  

We cannot be responsible for typographical errors.

Phone: 785-286-1723

Email: sales@1weddingsupplies.com